Phone answering
Answers calls on your school’s number, saves the caller’s number and transcript, and texts the booking link afterwards.
AI receptionist for swim schools
Every parent enquiry, answered. Even after you close.
PoolDesk picks up your phone and replies to your website chat, day and night. It recommends the right level, answers your FAQs and sends your booking link.
Built only for swim schools. Live with FuntoSwim in Sydney. 14-day free trial, no credit card required.
Your front desk, right now
Every channel is a lane. Every enquiry reaches the wall.
Questions come in by phone and website chat at all hours. PoolDesk answers each one from your knowledge base.
- Phone6:58 am “Are classes on this Saturday?”12:10 pm “Is there a sibling discount?”5:40 pm “Can Mia move to Thursdays?”
- Website chat9:47 pm “What class for a nervous 4-year-old?”11:12 pm “Do you do adult lessons?”Sun 7:05 am “How much is a term?”
- Messenger, Instagram and WhatsAppComing soon
Illustration. Questions and times are made up.
A day at the front desk
Parents don't keep office hours.
- “Do you have Saturday spots for a 6-year-old?”
✓ Answered by PoolDesk - “How much is a term?”
✓ Answered by PoolDesk - “Is the pool heated in winter?”
✓ Team teaching · PoolDesk answered - “Can I book a make-up lesson?”
✓ Team teaching · PoolDesk answered - “Running late. Is class still on?”
✓ Team teaching · PoolDesk answered - “What level comes after Seals?”
✓ Answered by PoolDesk - “Do you teach adults?”
✓ Answered by PoolDesk - “Is there a sibling discount?”
✓ Answered by PoolDesk - “Which class for a nervous 4-year-old?”
✓ Answered by PoolDesk - “Can we switch to Thursdays?”
✓ Answered by PoolDesk - “Where do we park?”
✓ Answered by PoolDesk
Illustration. Times and questions are made up.
Zoom in: 9:47 pm
9:47 pm. After hours, handled.
Front desk: closed since 5 pm
PoolDesk: answering
- 01A parent asks which class suits their daughter.
- 02PoolDesk asks about her confidence in the water.
- 03It recommends the level your school would choose.
- 04It sends your booking link. Done before 9:50 pm.
Illustration. School, names, levels and times are made up.
Level recommendations
The right class, from two questions.
You set the levels and the rules. PoolDesk asks a child's age, then how they go in the water, and points parents to the class your team would choose. When it isn't sure, it asks another question.
Illustration. Level names and rules are made up; each school sets its own.
- Bubbles6 months – 3 years · with a parent
- Turtles3–5 · new to water
- Seals3–5 · water-confident
- Dolphins5–8 · learning strokes
- Sharks8–12 · stroke development
What you getComing soon
One front desk for every enquiry.
Website chat
A chat window on your site in your colours, with your logo and greeting. One line of code.
Level recommendations
Asks about age and ability, then points parents to the class your rules say.
Booking links
Sends the right link for the level and centre: iClassPro, Swim Central or any URL.
Your knowledge base
Write FAQs or upload the documents you already have. Edit it any time.
Reports
Top questions, busiest times, links sent and leads captured, daily to monthly.
Multi-centre
Each centre gets its own details, booking links and results.
Follow-ups in your dashboard
Web chat asks the parent for their name and best number. Calls are saved with the caller’s number and transcript. Your team follows up from the dashboard.
Messenger, Instagram and WhatsApp
The same answers in your social inboxes.
Built by a swim school
We built it for our own front desk first.
We run a swim school too. PoolDesk was built by the team behind FuntoSwim in Sydney, and it answers their phone and website chat today.
We know the Friday-afternoon phone queue, the questions that come in during lessons and the enquiries that arrive after bedtime.
Our storyHow it works
Three steps to a front desk that never closes.
Teach it your school.
Add your levels, FAQs and booking links. Upload the documents you already have.
Connect your channels.
Route your phone line to PoolDesk and add one line of code for the website chat.
Let it answer.
PoolDesk replies around the clock. You see every conversation and the top questions in your reports.
Pricing
From $79 + GST a month.
14-day free trial, no credit card required, on every plan. No setup fee. Change or cancel any time. All prices are in Australian dollars, plus GST.
See plans and pricingDoes PoolDesk book classes for parents?
No. Bookings stay in your own system. PoolDesk recommends the right level and sends the parent your booking link, whether that is iClassPro, Swim Central or any other URL.
Will it get everything right?
It answers from the knowledge base you write, so it is only as good as what you put in. Like any AI it can make mistakes. Your reports show the top questions and every conversation, so you can spot gaps and fix them in minutes.
Which phone number do parents call?
Your school’s own number. During set-up we help you route calls to PoolDesk. After each call it saves the caller’s number and the transcript in your dashboard, and can text the parent your booking link.
Is there a free trial?
Yes. Every plan starts with a 14-day free trial, no credit card required. There is no setup fee.
Does PoolDesk replace my front desk team?
No. It takes the repeat questions and the after-hours enquiries, so your team can focus on the families in front of them.
Close the desk. Keep the enquiries.
Set up your knowledge base, connect your phone and website chat, and let PoolDesk answer the next one.